A5:
No, payment can be made by cheque, money order or credit card. Just call 1-866-395-8816 during
regular business hours.
Q6:
How do I contact customer service?
A6: Click here to use live help or
call 1-866-395-8816 during regular business hours.
Q7:
What are your business hours?
A7:
Our customer services business hours are 08:30-16:00 Eastern Time Monday – Friday.
Q8:
I'm interested in leasing a new vehicle; can your service help me?
A8:
Yes, whether you are interested in purchasing or leasing a new vehicle, the lower the "sale price" is,
the lower your payments will be.
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Q1:
Does CarCostCanada.com have data on used vehicles?
A1: No. When you see the price you can get on a new car using our information, you may find that it makes
more sense to buy new.
Q2:
Will I be able to
see data on the standard features of the vehicle I selected?
A2: Yes, our Wholesale Invoice Price
Reports include a list of the standard features on the you selected. Our report will also include the
Transport Canada ~ EnerGuide Fuel Economy rating and the Manufacture warranty information when available.
Q3:
Are there models or options available that are not listed in your system?
A3: We have data on over 95% of all vehicles sold in Canada. Use our free Build & Price tool to see what we
have. Click here if you don't see the model you are looking for.
Q4:
Does your system provide information on dealer installed options and accessories?
A4: No, we only list factory installed options. Dealer installed options and or parts and accessories are
supplied to the dealer’s new car department, through the parts department. Variations in cost based on
the quantities ordered and labour rates make it impossible to be accurate. However, a fairly reliable rule of
thumb concerning Dealer installed options or parts and accessories would be to consider a
mark-up of 20% to be average. Some items will be lower, but several items could be
higher.
Q5:
Where does CarCostCanada.com get the data?
A5: We receive our data from our parent company Armada Data Corporation.
Q6:
How do I know the data is accurate?
A6: Armada Data Corporation is a reliable information source. This source is trusted by the majority of
Canadian Automobile Insurance Companies and Phil Edmonston, author of “LEMON-AID”, recommends CarCostCanada.com
as an accurate source of new car pricing data.
Q7:
Are there any manufacturers you don't have pricing for?
A7: We have pricing for the majority of vehicles. We do not have pricing data on exotic and low volume
vehicles such as Bentley, Lamborghini, Ferrari or Porsche.
Q1:
How many Wholesale Invoice
Price Reports do I get with my membership?
A1: Your membership includes reports on 5 models in unlimited option combinations. For example, viewing
individual reports on all of the 8 Styles of 2007 Honda Civic sedan will only count as 1 report.
Q2:
How much does a membership cost?
A2:
The cost of our membership is $39.95 plus GST or HST.
Q3:
Is there a time limit on the membership I purchased?
A3: All of our memberships currently have no time limit or expiry date.
Q4:
Will I be billed in Canadian dollars?
A4: Yes, we bill in Canadian dollars only.
Q5:
What is the name of the company that will be billing my credit card?
A5:
The billing will be processed through Armada Data Corporation, our parent company.
Q6:
If I select the wrong model style, can I get another price report with the right one?
A6:
Yes. For example, if you generate a report for a 2008 Ford Escape XLS and you meant to get one for a XLT, that's
no problem. Our system will recognize that you’ve already generated a report for an Escape and will allow you
to generate as many price reports, in as many option combinations as you like, of the same model for free.
Q7:
When does your system consider that I have used one of my Price Reports?
A7. Every time you build a new model, the system will consider that you have used one price report from
the allocated amount to you. No additional price reports will be deducted if the same model is build more
than once.
Q8:
Is it possible to "Save" a record of my Price Report?
A8: Copies of your reports are saved in your "My Wholesale Invoice Price Report History" folder.
You can access your reports by logging into your member profile.
Q9:
I forgot to print my previous Price Report and I want to review it,
I also would like to revise the options I selected, what should I do?
A9: Simply login to the system using
the Member Login at the top of the home page. You will be directed to your Member Profile. The history section
is in the middle on the right.
Q10:
I purchased a price report on a vehicle a few months ago. If there is a new incentive program will my report
be updated or will I have to use another one of my reports?
A10: You will not have to use another
Price Report. All updated pricing and incentive programs will be reflected in your history automatically.
If you have already built a price report it will appear in your history folder. You may review or modify any
report in your history folder without using an additional report.
Q11:
What credit cards does CarCostCanada.com accept as payment?
A11: We accept Visa, MasterCard and American Express.
Q12: What information do I get?
A12: Each report includes the MSRP, the wholesale price and manufacturer incentive information. Depending on
your location the report may also include a referral to one of our trusted dealers. For more details see the box
on the right hand side of the homepage titled "CarCostCanada Membership Includes."
Q13: How do I use the information?
A13: Your pricing reports reveal to you
the true dealer cost of the vehicle you build. This information will help you negotiate the best deal from
the dealer cost up, as opposed to blindly negotiating a discount off the Manufacturer’s Suggested Retail Price.
If there is a dealership on your report, you can simply go to that dealer in confidence, knowing that a
competitive price has already been pre-negotiated.
Q14:
What dealers participate in Real-time dealer quote program?
A14: To check to see if there is a participating dealer for a specific manufacturer in your area, you can use
the "Build & Price" tool on our home page without charge. If we have a participating dealer in the postal area
that you submit, the dealer will be indicated on the MSRP report.
Q15:
How do I request for dealer quote if there isn’t one on my report?
A15:
If your CarCostCanada Wholesale Price Report does not include a dealer's real-time quote,
we do not currently have a dealer in your area. To ensure that you do get a good deal, keep the following in
mind.
1- Dealers are always more likely to offer low prices to serious new car buyers.
2- Showing a dealer your CarCostCanada Wholesale Price Report proves that you are a serious new car
buyer.
3- Although many vehicles can be purchased for only 3%-5% over the dealer wholesale price, due to strong demand
many hot-selling vehicles typically sell for 5%-8% over the dealer wholesale price.
If you require further assistance with the purchase of a vehicle, please contact member services at 1-866-395-8816.
Q16:
Can I request a dealer quote from the next closest dealer?
A16:
Our real-time dealer quoting system is an automated system that provides an instant quote on your Wholesale
Price Report from the nearest participating dealer in your area. As our system is automated, we are not able
to provide real-time quotes from other areas. If you require further assistance with the purchase, please
contact our member services at 1-866-395-8816.
Q17:
Can you assure me that you have participating dealers outside of Ontario before I purchase?
A17:
Our pricing reports are valid everywhere in Canada and we do have participating dealers in many areas outside
of Ontario. To check to see if there is a participating dealer for a specific make in your area, you can use
the 'Build & Price' tool on our home page without charge. If we have a participating dealer which services
your postal area, the dealer will be indicated on the Retail Price Report.
Q18:
How do I access the TIOLI (Take-It-Or-Leave-It) Service?
A18:
We no longer offer the TIOLI service. However, If you require further assistance with the purchase of a
vehicle, please contact member services at 1-866-395-8816.
Q19:
Is a dealer quote included with a CarCost membership?
A19:
Our membership service provides you with an automated real-time dealer quote as a no-charge added value
service that provides an instant quote on your Wholesale Price Report if we have a participating dealer in
your area. If you require further assistance with the purchase of a vehicle, please contact our National
Director of Dealer Development, Ben Spatafora (1-866-395-8816) who will be happy to assist.
Q20:
Which dealers do you have in my area?
A20:
To check to see if there is a participating dealer for a specific make in your area, you can use the
'Build & Price' tool on our home page without charge. If we have a participating dealer which services your
postal area, the dealer will be indicated on the Retail Price Report. If your CarCostCanada Wholesale Price
Report includes a dealer's real-time quote, simply call the dealer to confirm availability and prices to make
your final arrangements. Please note that all dealers have been pre-screened to ensure that their prices and
levels of service meet or exceed our members' expectations. If you require further assistance with the purchase
of a vehicle, please contact member services at 1-866-395-8816.
Q21:
I did not request the Real-Time Quote service. Why did I get it?
A21:
Please note that our real-time dealer quoting system is a no-charge added value service that provides an
instant quote on your Wholesale Price Report if we have a participating dealer in your area. We will only
recommend a dealer that has been pre-screened to ensure that their prices and levels of service meet or exceed
our members' expectations. There is no obligation on your part to purchase from this dealer.
Q22:
The dealer you referred me to is not offering a discount on this model.
A22:
The ability to obtain discounts on certain high-demand vehicles can change as inventory and market
conditions change. Our participating dealers are dealers who have proven to offer the best prices possible.
Other factors that affect your price are your choice of options or colour, as well as your preferred
delivery time-frame. For example, you may get a better price if you wait for a factory order as opposed to
getting one out of stock or getting one that the dealer may have to pick up at another dealer, which will
incur added expense for the dealer. Quite often you may be able to get additional accessories at a discount
in exchange for no discount or for waiting for a factory order. If you require further assistance with the
purchase of a vehicle, please contact member services at 1-866-395-8816.
Q23:
I purchased a report, I am ready to buy the vehicle but there is no dealer quote.
Can I still use one of your dealers?
A23:
Yes we can set you up with one of our many pre-screened dealers. Please contact member services at 1-866-395-8816.
Q24:
Do you no longer provide a service that allows me to obtain dealer quotes (i.e. Premium, 3 Dealers, TIOLI).
A24:
We no longer offer the TIOLI or premium service. We do offer a complimentary real-time dealer quoting system,
which is an automated system that provides an instant quote on your Wholesale Price Report if we
have a participating dealer in your area.
Q25:
Do you have any Toyota dealers in my area, or in another area, who will negotiate?
A25:
Although the Toyota Access program has officially ended, dealers in some areas are still practicing fixed
pricing. We do have many members who have obtained discounts in most areas of Canada. If you require
assistance with the purchase of a vehicle, please contact member services at 1-866-395-8816.
Q1:
Do your Price Reports consider the rebates and incentives offered by manufacturers from time to time?
A1: Yes, Our system displays the
dealer invoice price as well as information on rebates and incentive programs on each Price Report.
Q2:
Are there Holdbacks and other types of hidden funds available to the dealer?
A2: Yes, There are holdbacks and
hidden (factory to dealer) incentives available on many vehicles.
Q3:
What about the rebates in my area, are they the same as in other parts of the country?
A3: Typically they are, although from time
to time some manufacturers may have regional incentive programs that will differ from their national programs.
If you suspect a variation for the data we present, contact our support team for clarification.
Q4:
Why are there no incentives or rebates listed for the vehicle I selected?
A4: Not all vehicles have incentives
or rebates at all times.
Q5:
What are "Trading dollars"?
A5: Trading dollars are a form of manufacturer to dealer cash rebate. The incentive is paid to the dealer once
the vehicle is reported "sold" by the dealer. Trading dollars should typically be applied to the before
tax purchase price. In fact all factory-to-dealer cash incentives are typically applied before tax. Please
note factory-to-consumer cash incentives should be applied after tax. Please see our
Glossary section for other incentive/rebate definitions.
Q6:
What does the term "Stackable" mean and what is the "Non-Stackable"?
A6: If an incentive is categorized
as "Stackable", it can be combined with one or more other incentives. For example, a "Stackable" credit of
$1000.00 can be combined with a zero percent lease incentive. On the other hand a "Non-Stackable" incentive
cannot be combined with a finance or lease incentive. Please see our
Glossary section for other incentive/rebate definitions.
Q7:
Are all options listed for the vehicle I selected available together?
A7: Not necessarily, currently our
system lists all options available on the particular model. In fact in many cases certain options require
other options in order to be selected. We recommend using our Advanced Build for models with many options in
order to ensure option compatibility.
Q1:
How secure is your online payment process?
A1: Our online payment process is
100% secure. Your transaction is managed by Internet Secure a leading transaction encryption company. During
the registration and payment process you will be transferred to the secure, 128 Bit encrypted servers managed
by Internet Secure. Internet Secure is a Canadian corporation that has been providing secure online
transaction services to companies since June of 1996. We invite you to visit them at their web
site: http://www.internetsecure.com. If you have specific questions, feel free
to contact us by using our Online Support System.
Q2:
What is "Verified by Visa"?
A2:
"Verified by Visa" is an online credit card security program currently being deployed
by Visa©. It involves entering a secret code into a popup window. This secret code will be verified by the
credit card issuers, independently of our credit card processor (Internet Secure). If you do not know
your password, please contact your credit card issuer.
Q3:
Can I use any web browser software?
A3: At this time, our web
site supports Microsoft Internet Explorer 6, Netscape 7, Firefox and Opera on PC's. We also support Firefox
and Safari on Mac OS X.
Q4:
I have been unable to access Price Reports even though I tried the recommendations in the
Technical Support section. How may I access Price Reports?
A4: We have found that the vast majority of these situations can be resolved by installing Mozilla
Firefox Web-browser software. Please click here to download
Mozilla Firefox.
Q5:
Why do I need to accept Cookies in order to access your system?
A5: We use Cookies to
customize and manage your user experience on our web site. We also use Cookies to monitor web site usage in
order to ensure we are providing services that are useful to our members. Finally our third party data
supplier Chrome Corporation uses Cookies to ensure that their data is being accessed by CarCostCanada members.
For additional info on Cookies see our Privacy section and this
third party web site.
Q6:
After selecting the style,
I see a picture, but no options or continue button, what should I do?
A6: If you cannot see the list
of factory installed options or the Continue button, you might need to adjust the resolution of your display.
Our web site must be viewed at a minimum screen resolution of 1024 X 768.
In Microsoft Windows you can adjust this setting by going to your Control Panel, and opening the Display
Properties applet, then click on the Settings tab. Now move the slider to at least 1024 X 768.
You will have to click OK several times.
On a Mac you can adjust
your settings from the System Preferences application. Open the Displays applet, then ensure you select at
least 1024 X 768 in the resolution section.
Please remember, we only
offer price data on Factory installed options, not dealer installed options.
Q7:
I am getting an error message containing either (Null) or (Referring URL) when I attempt to select the vehicle
or during the Price Report phase.
A7:
Your system must accept both 1st & 3rd party cookies. See above Web question 4 for an explanation of why
we need your system to accept cookies.
Your system must also not block "Referring URL's". These settings are typically managed within your
browser software preferences, Internet security software or firewall. Some ISP's are offering Firewall
services, these services often effect access to our system.
See below for instructions on modifying your cookie settings within Internet Explorer 6. Please note that
many Internet Security software products will effect cookies and referring url's within their Privacy
Control features. If you receive an error related to the Referring url you will need to add the
url: start.chromecarbook.com to your bypass or allowed list in your security software. This will let our
web site operate properly while allowing you to continue receiving the protection of your security
software at other sites.
If you use Norton Internet Security 2003 or Personal Firewall (or newer) on Microsoft Windows,
click here to
review a Symantec Technical Article about passing the referrer information to specific web pages.
If you use Norton Internet Security 2002 or Personal Firewall (or older) on Microsoft Windows,
click here to
review a Symantec Technical Article about passing the referrer information to specific web pages.
Please ensure your web browser software has been set to accept all cookies, including 3rd party cookies.
You can adjust this setting in Internet Explorer by clicking on the "Tools" menu, then scrolling to the
Internet Options selection. Now select the Privacy tab, depending on the version of Internet Explorer you will
have to move the slider down until the caption reads "Accept all cookies" or you will have to click the
advanced button, then click on the Radio buttons for the cookies. See the following two images that refer
to Internet Explorer 6.
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