Technical Support Notes
 

In order to assist in the resolution of the technical problem you are experiencing we have provided detailed instructions below.

These instructions were developed in conjunction with the OEM tech notes and our own internal testing.

Please click on the description that best matches the software you have on your computer and the nature of the problem being experienced.
 

• While using Internet Explorer 7 on a computer running Microsoft Windows.
• While using Internet Explorer 6 on a computer running Microsoft Windows.
• While using Mozilla Firefox on a computer running Microsoft Windows.
• While using Netscape on a computer running Microsoft Windows.
• While using Mozilla Firefox on a computer running Mac OSX.
• While using Safari on a computer running Mac OSX.

• PC equipped with Norton Internet Security 2002 and Norton Personal Firewall or older.
• PC equipped with Norton Internet Security 2003 and Norton Personal Firewall or newer.
• PC equipped with Zone Alarm Pro version 3.
• PC equipped with Zone Alarm Pro version 4.
• PC equipped with McAfee Internet Security version 5.
• PC equipped with McAfee Internet Security version 6.