Dealer Information

Their initial pricing of $200 above cost plus admin fee of $400 seemed reasonable (Really it's $600 profit but they don't seem to make that differentiation - or the $700 Chrysler kicks them back), just expect to get offered a low trade-in value, assuming you’re trading in, citing that there’s no margin on the deal. Trade-ins are where they make the big bucks. We're happy with the product, just had a bad experience and ultimately felt that we got a lower level of service because we bought through CCC. It started out promising, just ended poorly. I was made to feel that somehow I’m depriving the sales rep of his commission. The delivery day was a little dicey. We drove to Hamilton from Kitchener only to find out that they couldn’t swap the winter tires. Odd since I emailed the sales rep several days prior to closing. There was no response that it wouldn’t be possible as it was a Saturday and the shop is closed. Only a “I’ll see you Saturday”. That meant another trip back. Lastly, one thing that really irked me was when I took the van out for a test drive, I specifically asked about whether a certain feature (auto headlights) was included on this model (I didn’t have it on my current ’09 and wish I did) and was told it was included. Only after the deal closed and I was about to drive off when I asked the rep why I can’t find it on the dial and was told it’s not on this model. What a let-down.