Rated 7
Buying a 2017 Kia Sedona, and saving $2000 off of MSRP.
Isabel was very good however, sales manager Joon was not so good. When we first negotiated with Isabel and progressed to finalizing the deal, Joon proceeded to rewrite the deal. Using Kia Canada's website, Joon's number was higher than what was originally quoted from Isabel and also from Kia Canada's website. There was a $780 difference that the sales manager could not really explain (dealer admin fee had to be accounted for) and was not willing to negotiate.
We left and 2 days later Isabel called us. Within 30 minutes, she got us the deal through another manager that was willing to negotiate. Isabel explained to us the OMVIC fee had to be paid and that was only $130. This explanation and amount was more acceptable than what was explained and offered earlier by Joon.
We are very pleased with Isabel and would not hesitate to refer business to her. The 7 rating would have been higher, unfortunately we had a negative experience with the sales manager Joon. A minor negative point - the dealership has a small lot size making it difficult to find parking (had to park in a lot across the street, where overflow cars from the dealership can park; this is also true for the servicing area).
Alex from Thornhill, ON
reported on Friday, May 05, 2017