A1:CarCostCanada™ is a new vehicle pricing information service that will help you buy a new car, van or truck at the lowest price without aggravation, using our proprietary CarCostCanada™ Price Report. You can investigate as many new vehicles prices as you wish using CarCostCanada™. You become a CarCostCanada™ member when you create your first Price Report. Visit your member dashboard anytime to access your report history and for details about all the member benefits.
A5: No. Members sign up online. All payments are processed online or by phone via our call centre. We accept payment by Visa, MasterCard, American Express and PayPal. For additional information, click “Let’s Chat” or “Leave us a message” at the bottom of this page or call 1.866.453.6995.
A6: Click “Let’s Chat” at the bottom of this page or call 1.866.453.6995 during our customer service hours Monday to Friday 09:00-17:00 Eastern Time.
After hours, please click “Leave us a message” at the bottom of this page or email us.
Q7: I'm interested in leasing a new vehicle;
can your service help me?
A7: Yes! Whether you are purchasing, financing or leasing, your CarCostCanada™ Price Report will
empower you to get the lowest and best price. Lease payments are based on the selling price and your
CarCostCanada™ Price Report will empower you to get the lowest selling price.
The lower the price is, the lower your lease payments will be.
Q9: I want to research more about new vehicles than just price. Can you help?
A9: Yes, in addition to our proprietary CarCostCanada™ Price Reports, CarCostCanada™ offers a large,
easily searchable database of article content at https://articles.carcostcanada.com/ including info about dealerships,
new vehicle reviews, car dealers, buying advice and the new vehicle marketplace.
Q1: Can I use any web browser software to access your service?
A1: Yes, most browsers should work well. However, there is a wide variety of web browsers available.
There are also a wide variety of possible user settings and security protocols.
Therefore it is possible that you may experience difficulty using our website.
If you are having trouble with any feature on our website please click “Let’s Chat” or
“Leave us a message” at the bottom of this page or call 1.866.453.6995, or report a bug.
Q2: Help, I can’t access the Price Report feature (or some other feature) on your site?
A2: We are so sorry you are having trouble. We take your concerns very seriously.
If you are having trouble with any feature on our website report a bug ,
or contact us by phone 1.866.453.6995 or through “Let’s Chat” or “Leave us a message”
at the bottom right of this page.
Q3: Why do I need to accept Cookies in order to access your system?
Q1: Do your CarCostCanada™ Price Reports consider the rebates
and incentives offered by manufacturers from time to time?
A1: Yes, CarCostCanada™ Price Reports include and itemize all current applicable
factory incentive programs including special finance and lease rates, factory to consumer rebates,
factory to dealer rebates and more.
Rebates that are specifically offered to fleet purchasers are available, but not included in our Price Reports.
Q2: I have my CarCostCanada™ Price Report. How do I know what price I should pay for my new car?
A2: We believe our members should Never Overpay. Your CarCostCanada™ Price Report includes a section called “Price Guidance.”
We believe our members should pay a reasonable mark-up. Price Guidance categorizes a reasonable mark-up range by vehicle type.
Visit your CarCostCanada™ Recommended Dealer for details about your selected vehicle category
and to determine mark-up percentage. If you have additional questions about Price Guidance,
click “Let’s Chat” or “Leave us a message” at the bottom of this page or call 1.866.453.6995.
Q3: Are there holdbacks and other types of hidden rebates available to the dealer?
A3: Holdbacks are factory funds paid to dealers after a vehicle is sold.
Holdbacks are provided to refund dealers for inventory carrying costs, interest expenses,
advertising, and other vehicle storage related costs. Hidden (factory to dealer) incentives and rebates are
also provided to dealers from time to time. Your CarCostCanada™ Price Report provides information about all
incentives, holdbacks and rebates when available.
Q4: Are the holdbacks, rebates or incentives in my area the same as in other parts of the country?
A4: From time to time some manufacturers have regional incentive programs that differ from the national programs.
The CarCostCanada™ Price Report provides information on all available incentives and rebates for all parts of the country.
Q5: Are there any regional differences for dealer’s cost and full retail pricing?
A5: No. Dealer cost and full retail price (MSRP) are the same, per model and brand, everywhere in Canada.
Freight charges are also the same all across the country.
However, the price you are required to pay by your local dealer can vary widely,
depending on a long list of factors, including taxes, government or agency fees, insurance,
title requirements and other local levies, regional dealer group requirements,
legislated safety rules requiring purchase of specific accessories, and common sense additions of certain features.
Also price is affected by other items explained in our Price Guidance.
In order to understand the dealer cost, fees, hidden incentives, rebates and to obtain guidance about what you should pay,
Q7: What are “Trading Dollars,” “Lease Dollars,” or “Finance Dollars”?
A7: Trading dollars, lease dollars or finance dollars are all properly known as “incentives.”
All available incentives are provided on the CarCostCanada™ Price Report and we explain incentive availability
based on how you plan to pay for the vehicle (cash, lease or finance). When calculating your selling price,
the correct incentives (for cash, lease, or finance) should be deducted from the “Total Invoice Price”
displayed on your CarCostCanada™ Price Report.
Q9: The “Price Guidance” on my CarCostCanada™ Price Report shows a lot of percentages. I want to pay the lowest price possible. How does “Price Guidance” help me?
A9: We believe our members should Never Overpay, but dealers do require a profit (also called a “mark-up”)
in order to sell cars. Our Price Guidance creates a starting point for your discussion with the dealer
about how much profit is fair for your selected vehicle. Work with your dealer to confirm the category
your vehicle falls under. For example, a rare luxury car requires a much higher mark-up percentage than a popular,
high volume economy car. There are many factors that decide mark-up, including supply, location, time of year,
vehicle life cycle (“new model coming soon,” or “this new model just arrived in our showroom”), etc.
The mark-up ranges supplied in Price Guidance ensure you do not overpay, but also ensures you understand the dealer
deserves a fair price for the type of vehicle they are selling. If you have additional questions about Price Guidance,
click “Let’s Chat” or “Leave us a message” at the bottom of this page or call 1.866.453.6995.
Q10: The dealer said the price, incentive (or other details) on my CarCostCanada™ Price Report are incorrect or out of date, but I ran the report today. What is going on?
A10: It may be that an incentive or price has recently changed and we haven’t received the data yet,
or we haven’t uploaded the revision. If this is the case,
please contact us and we will provide you the latest data as soon as it is available.
On the report, look for incentive expiry dates. Sometimes incentives display on Reports for a few days after expiry,
while we are updating our system. Also in your member dashboard we save your report history.
When a price, incentive, rebate or other program changes, your reports will be automatically
updated and you will see “you have an updated report.” Finally sometimes salespeople try to create confusion,
or to create doubt about the authenticity of the report so that you will pay a higher price than necessary.
Be careful. If you have any questions about your report, call us 1.866.453.6995 or click “Let’s Chat” or
“Leave us a message” at the bottom of this page.
Q11: My CarCostCanada Price Report includes a worksheet that says “Add CarCostCanada™ Member Mark-Up.” What is my “Member Mark-Up”?
A11: A “mark-up” is the dealer’s profit. The Price Guidance section of your
Report shows a reasonable percentage mark-up range for every type of vehicle.
The Member Mark-Up is the guidance percentage expressed in dollars.
For example, a 2.3% mark-up on a $30,000 cost is $690.00 profit to the dealer.
To help you calculate your total cost, use the worksheet, insert the mark-up you have worked out with your
recommended dealer, then add any other costs, deduct incentives available to you and find out your total cost.
Q12: Can you help me understand a good value for my trade in?
A12: Yes & No. CarCostCanada™ does not provide trade in evaluations. However we can help in two ways.
First, we have the data on virtually every new vehicle sold in Canada, ranging back many years.
If you have reports remaining in your account, contact us for a “historic report” on your current vehicle.
The report provides all the facts about your vehicle when it was new, including original price,
original dealer cost and all the standard features and factory options.
Although this doesn’t give you the current trade in value, it is evidence of what the original cost was,
and this is particularly valuable for recent year trade-ins (up to 3-4 years old),
since the dealer often starts his calculation of the value of these models by going backwards from today’s cost for the
similar new model. Second, if you contact us, we can help by providing trade in value and margins guidance specific to your area,
your current trade-in and your proposed new vehicle and how the two categories often are blurred or overlap.
Q1: There is no dealer mentioned on my CarCostCanada™ Price Report. How do I request a dealer quote?
A1: We can help. We offer our members a variety of services to help get the best deal possible.
One FREE service is the BuyNow price quote. If your Price Report displays text “Your BUYNOW Price”
with a red “My Price” button, you can receive a price quote simply by clicking the button and answering a few questions.
There are other cases where we may not mention a dealer on the Price Report. In those cases,
to obtain a price quote or to take advantage of your many membership benefits, click “Let’s Chat” or “Leave us a message”
at the bottom of this page or call at 1.866.453.6995.
A2: We encourage you to work with the CarCostCanada™ Recommended Dealer identified on your CarCostCanada™ Price Report.
They are familiar with CarCostCanada™ and generally provide the best value, savings and service to our members.
If for some reason you have concerns about the recommended dealer referral,
or for other information about dealer referrals, click “Let’s Chat” or “Leave us a message” at
the bottom of this page or call 1.866.453.6995 for additional guidance.
Q3: Do you send my contact information to a dealer?
A3: Yes. CarCostCanada™ refers our members to recommended dealers in proximity to the members location.
Our members enjoy unique leverage at the recommended dealership because they possess the CarCostCanada™
Price Report and the dealers are ready and willing to work out a great deal for our members.
Our recommended dealers are trained and knowledgeable about the CarCostCanada™ Price Report and are
best equipped to ensure members enjoy a stress-free new vehicle buying or leasing experience.
Q4: What if I don’t want you to refer me to a dealer?
A4: We feel that sending you to a quality recommended dealership has a tremendous number of benefits for you.
If you have concerns about this referral service please let us know. We can also help you with the entire vehicle acquisition experience,
including talking to dealers about price, supply, etc. Please click “Let’s Chat” or “Leave us a message” at
the bottom of this page or call 1.866.453.6995 for more assistance.
Q5: How do I know if the recommended dealer is being fair with me?
A5: CarCostCanada™ recommended dealers are monitored for fairness, accuracy and quality.
You can also review what other members say about them here.
CarCostCanada™ is available to help our members.
If you want to talk about anything that came up at the dealership, or have questions about the offer they made you,
click “Let’s Chat” or “Leave us a message” at the bottom of this page or call 1.866.453.6995.
Q6: I want to buy a new vehicle, but I don’t want to talk to a dealer, can you help?
A6: Yes, we can help! We provide Expert Assistance! We have significant experience with the entire
vehicle acquisition experience, including talking to dealers about price, supply, etc.
We offer multiple levels of buyer support, ranging from call support to a full Concierge experience;
some features are included with your membership and some have an extra cost. To get started,
access your CarCostCanada™ Price Report here.
Then Contact us using “Let’s Chat” or “Leave us a message” at the bottom of the page
or call 1.866.453.6995.
Q1: Does CarCostCanada™ provide data on used vehicles?
A1: No. Every used vehicle is unique and to some degree all are uniquely priced.
Distance travelled, region, condition and history all play a role in used vehicle pricing.
However, when you see the price, available interest rates and the incentives available on new vehicles using our information,
you may find it makes more sense to buy new! Try our new vehicle CarCostCanada™ Price Report here.
Q2: Will I be able to see data on the
standard features of the vehicle I selected?
A2: Yes, all CarCostCanada™ Price Reports include a list of all the standard features.
There is a link at the top of the report in red (under the picture of the car) called “Standard Feature Summary.”
They are also included in the body of the report, usually starting on page 3.
Q3: I want to add factory options to my Report, what do I do?
A3: You may add or change options for your selected vehicle without paying for extra reports.
Access your report in the Member Dashboard. Look for the link to “Add/Edit Options”
in the section called “Vehicle Pricing & Options Details.” Clicking this link takes you to a page
to build the vehicle again, where you can select new or different options.
Each vehicle “build” (Price Report) will be available separately in your member dashboard.
Q4: Help, I can’t find the options, or the options I want don’t appear on your list. What do I do?
A4: There are several possible explanations; a) Your report may not have included the choice to “add factory options.”
If that was the case you can run another report now on the same style of vehicle as many times as you want (for free)
with different options selected. b) “Options” might be getting confused with “Dealer Accessories.”
Dealer accessories are not available through our online service (see Q36 below). c)
Sometimes the vehicle already includes your options as standard equipment.
Review the standard equipment details included with your report to verify.
d) Some options are only included with “packages,” all packages are listed on the options selections page,
in their own section. e) Adding an option sometimes causes another option to be removed.
Carefully review the messages that appear on the options page when you make changes.
f) If you still can’t find what you are looking for, please click “Let’s Chat” or “Leave us a message”
at the bottom of this page or call 1.866.453.6995 for additional assistance.
Q5: Are there models or options available that are not listed in your system?
A5: We provide data on over 96% of all vehicles sold in Canada.
Click here for our free Build & Price tool to see what we have.
If your preferred model is not available, we can also let you know when we have that data.
Click here if you don't see the model you are looking for and would like to be notified when we have the information.
Q6: Does your system provide information on dealer installed options and accessories?
A6: No, we only list “factory” installed options. Dealer installed "add-ons,"
including parts and accessories ("dealer accessories") are supplied to the dealer's
new car department from a variety of sources including their manufacturer and
many independent vendors. Price variations based on the source, quantities and
other factors make quoting accurate costs for dealer installed add-ons across brands and regions virtually impossible.
However, we find for manufacturer supplied parts, a dealer mark-up of
20% is average (some markups may be lower, some higher). Extended warranties,
insurance contracts, rustproofing, window tinting, custom wheels and other
similar "options" may have higher mark ups. Tires often have very small mark ups,
often less than 10%. For members who want additional advice about options, parts and accessories,
please click “Let’s Chat” or “Leave us a message” at the bottom of this page or
call 1.866.453.6995 for assistance.
Armada Data Corporation
is the most reliable source of new car pricing in Canada.
Since 1999 CarCostCanada has been trusted by many Canadian Insurance Companies,
other Consumer Reports and Advocacy companies, numerous journalists and websites,
including Jeremy Cato (Globe & Mail) and Phil Edmonston, author of "Lemon-Aid".
We unconditionally stand behind the accuracy of our data.
Q9: Are there any manufacturers you don't have pricing for?
A9: We have pricing for most vehicles sold in Canada. We do not have pricing data on some exotic and low volume vehicles.
For more information, click “Let’s Chat” or “Leave us a message” at the bottom of this page or
call 1.866.453.6995 for assistance.
A1: Our basic member accounts are free. We do offer a variety of additional services,
including upgraded memberships with access to significant additional benefits and also detailed member assistance services.
Most of our product offers can be viewed in your member dashboard or for more information
contact us through “Let’s Chat” or “Leave us a message” at the bottom of this page or
A5: Our online payment process is 100% secure. We use two of the best online payment processors available,
and PayPal. If you have specific questions, click “Let’s Chat” or “Leave us a message”
at the bottom of this page or call 1.866.453.6995
Q1: I just wanted to see the dealer’s cost. I ended up with a CarCostCanada™ Price Report and a CarCostCanada™ membership. What is this all about?
A1: You became a CarCostCanada™ member when you created your first Price Report.
Our membership model offers many benefits, including group buying power and savings offers from our many partners.
We also provide access to your member dashboard, with many benefits including the ability to access additional Price Reports,
including free reports about certain makes and models based on your report preferences.
We also offer complimentary member focused support ranging from a quick call to access Expert Buying Advice,
all the way up to a Full Concierge new vehicle buying or leasing experience where you can sit back and let us do all the work with the dealership.
Concierge service not available in all areas. Contact us for details.
Click here to see a full list of CCC Membership benefits
A2: CarCostCanada™ membership is free to anyone with a verified Canadian address and telephone number!
Canadian Residents receive their first two CarCostCanada™ Price Reports for free
and you can upgrade your account
to access more reports from your member dashboard. If you live outside Canada, contact us about the
current cost of an International Membership. Click “Let’s Chat” or “Leave us a message” at the bottom of this page,
or call 1.866.453.6995
Q3: Is there a time limit on the membership, are there renewal fees?
A3: No. We provide lifetime memberships for free to most Canadian consumers.
The next time you are in the market for a new vehicle,
log in to your account
and your unused reports will be available and ready, no matter how long it has been since you last visited.
You can always purchase additional reports knowing with certainty they will be available in future when you need them.
For additional information about membership options, or if you forgot how to log in to your account,
please click “Let’s Chat” or “Leave us a message” at the bottom of this page or call 1.866.453.6995
Q4: How many CarCostCanada™ Price Reports do I get with my membership?
A4: Most new members receive two free CarCostCanada™ Price Reports.
We also provide our members access to additional free Price Reports on other vehicles that may be of interest.
Look for the heading “Get a FREE Report” in your member dashboard.
If you need additional price reports you can purchase them from a link on member dashboard.
For further assistance click “Let’s Chat” or “Leave us a message” at the bottom of this page or call 1.866.453.6995
Q5: What information will I get on the CarCostCanada™ Price Report?
A5: Each CarCostCanada™ Price Report includes the vehicle MSRP, the Dealer Invoice Price, Freight,
the available manufacturer to customer incentive information, the vehicle standard features,
the available factory installed options (that you selected), lowest offered interest rates
(for lease and finance) plus additional details about taxes, dealer cost and manufacturer to dealer incentives.
Secret incentives, government incentives and information about other dealer offers are also included.
In addition we provide guidance about what a reasonable mark up is for your selected vehicle and other important information.
Depending on your location the CarCostCanada™ Price Report may also include a referral to one of our trusted,
Q6: I saw a red “My Price” button on my CarCostCanada™ Price Report. Above the button it says
“Your BUYNOW Price.” What is that about?
A6: CarCostCanada™ offers a few stress free options for members who want help buying or leasing.
One program is the FREE BuyNow service, where we do all the research and provide a guaranteed BuyNow price.
BuyNow prices are a lot less than what most people pay. Clicking BuyNow on your Price Report triggers
a couple of questions about your plans (for example; cash, lease or finance) and then we will calculate
and send you the guaranteed BuyNow price. BuyNow price quotes are FREE for all members in qualifying communities across Canada,
contact us for details.
Q7: I love the BuyNow Price you quoted, can you help me make the deal?
A7: If you like the quoted BuyNow price and want our help further, for an additional fee
(starting at $99 for BuyNow Assist) we can either provide a full Concierge experience (where we source the vehicle,
negotiate with the dealer, and arrange the new vehicle delivered right to your door) or in BuyNow Assist we source, confirm your BuyNow price with the dealer and book your meeting with the Manager to ensure a smooth and hassle free experience at the dealership. In either case we work extremely hard to find exactly what the member wants and needs. Our members are provided with a high quality experience so that we can follow through on our end and leave our members completely satisfied. BuyNowAssist and CarCostCanada™ Concierge are available in qualifying communities across Canada,
contact us for details.
Q8: Is it possible to "Save" a record of my CarCostCanada™ Price Report?
A8: Copies of your reports are automatically saved in your "My Report History" folder.
You can access your reports by logging into your Member Dashboard
or by clicking “Sign In” at the top of our website.
We suggest that you save the PDF version of your Price Report to your device.
Q9: I forgot to print a CarCostCanada™ Price Report and I want to review it. Also, I would like to revise the options I selected. What should I do?
A9: We keep all your CarCostCanada™ Price Reports for a period of 545 days.
For 24/7 unlimited online access to your report history, where you can run new reports,
create reports with different options, access free comparable vehicle reports, or view and print recent reports,
click here to login to your Member Dashboard
or use the “Sign In” link at the top of this page.
Q10: A few months ago I built a CarCostCanada™ Price Report. What happens if the price or incentives change, do I have to build another report?
A10: You do not need to run another CarCostCanada™ Price Report, but you must check back in your
dashboard to see all the updates. If a price or incentive changes after you run your report,
the new information displays in the member report history. Look for the message
“price or incentive changes” in your dashboard “Your Report History" folder.
Clicking on the link will provide a new updated report at no cost to you.
You may review, print or modify this and any report in your history without using additional reports.
Q11: How do I use the information from the CarCostCanada™ Price Report?
A11: The CarCostCanada™ Price Report reveals the true dealer cost of your
selected vehicle and provides valuable guidance about the price you should
pay at the dealership, plus shows you all the available (and hidden) incentives.
This information will help you arrange a great price for your vehicle.
Get the best deal from the dealer by discussing their cost plus a reasonable profit,
instead of trying to negotiate a discount from the full Manufacturer's Suggested Retail Price.
Take your CarCostCanada™ Price Report to your recommended dealer, with knowledge that
empowers you to get a great deal! Start Here.