Rated 10
Buying a 2012 Audi A7, and saving $2000 off of MSRP.
Over the years, I've visited a number of auto dealers. Pfaff stands out. In all respects, the experience was first-rate, from the first contact to the after-sales follow up. The purchase process and price negotiation was straightforward, very reasonable with no haggling, especially appreciated since the model in question was in short supply. I simply tabled the Wholesale report and made little reference to it. The very personable manager came over to confirm the sale. The additional service plans I purchased were well explained and documented. The sales rep was in a class above the typical sales rep. Among other qualities, he was very patient and giving of his time. We had chosen our vehicle before we came. Although the model in question was in short supply, there was no suggestion that we should consider a similar model, which happens to be in ample supply.
Barry from TORONTO, ON
reported on Sunday, October 02, 2011