Buying a 2012 Hyundai Elantra Touring, and saving $500 off of MSRP.
Negotiation was all done by phone directly to the owner/sales manager. Once I established there were 4 2012 Elantra Touring cars on the lot with one in my colour I told him I was a member of CarCostCanada and had the wholesale price report on the car. He consulted his computer and as he said he would get back with a price I couldn't refuse. He reduced the price by $450 which was really very good for a car that only has a mark up of $1000. Not only this but there was no admin fee (two other dealerships charged $400 and $540 for this). Tim is a no nonsense kind of guy and has the authority to make decisions. I also received a very good orientation to the new vehicle by a sales rep. Everyone was very obliging. One dealership would reduce the price of the car by $200 and would add a cargo mat but the admin fee would stay; another would waive the admin fee without a price reduction. The Steele Hyundai salesman treated me rudely when he realized I was shopping for the best price. I promptly walked out.
Buying a 2008 Hyundai Tiburon, and saving $3000 off of MSRP.
It's a small dealership but whenever I go in - everyone is friendly and most know my name.
I have purchased three cars at the same dealership since April 2004. We have been happy every time with the sales process and with the Hyundai motor vehicle itself.